Warranty

Warranty Information

WARRANTY

All Powell instruments feature a lifetime warranty on any solder joint. In addition, Powell warrants that your instrument will be free of manufacturing defects for the initial 12 months from the date of purchase. This warranty does not cover damage to your instrument caused by normal use and wear and tear, or resulting from misuse, improper care, accidents or unauthorized repair or service. In addition, this warranty does not cover adjustments such as shimming of key pads, adjustment of keys, adjustment of key motion (including binding), and adjustment of headjoint fits.  The warranty is restricted to the original owner. If you purchased a wooden Powell Custom or Signature instrument Powell warrants that it will be free of manufacturing defects, including cracks, for the first 12 months from the date of purchase.  Nearly all cracks are repairable. Powell shall, at its option, repair the crack or replace the defective part at no charge.  If you purchased a Powell Sonaré piccolo, the body is warranted for cracks for 10 years from the date of purchase

HEADJOINT EXCHANGE WARRANTY 

Any Custom metal headjoint (standard on Custom and Conservatory flutes) purchased directly from Powell Flutes can be exchanged once for another headjoint within one year of the date of purchase, provided the returned  headjoint is in good repair and has not been altered to fit your flute. The customer has the option to exchange the original headjoint for another of greater value but is responsible for the difference in cost. The warranty is restricted to the original owner only. An owner desiring to make a headjoint exchange will be billed for postage for each trial shipment. Powell reserves the right to limit trial headjoint shipments to three shipments of one headjoint each within the year. 

If you purchased your Custom or Conservatory flute or headjoint from an authorized Powell Dealer, any exchange warranty must be handled through the original dealer. This warranty is only offered if the returned headjoint is in good repair, and has not been altered to fit your flute. The warranty is restricted to the original owner only.   

REPAIR PROCEDURES

If your instrument is under warranty and you believe a problem exists, please contact the authorized Powell dealer from whom you purchased your Powell instrument. Please do not contact Powell directly unless you bought your instrument directly from us.  Save your flute or piccolo carton for the safe shipping of your instrument. To schedule an overhaul or other non-warranty maintenance work with Powell, click here to schedule your appointment online now!

OBLIGATION OF POWELL

If, after Powell’s reasonable investigation, Powell determines that there is a manufacturing defect in your instrument, Powell shall, at its option, repair or replace the defective part at no charge. 

LIMITATION ON DAMAGES 

In no event shall Powell be liable for any incidental or consequential damages of any kind arising out of or resulting from the use of any Powell instrument, whether based upon contract, tort or any other legal theory. In no event shall Powell be liable for damages which exceed the purchase price paid for your Powell instrument. 

RIGHTS UNDER STATE LAW 

This Limited Warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

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